tdomino Privacy Policy
This page describes what we at tdomino collect when you use our platform and how we keep that data protected. We collect personal information to operate your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity, prevent fraud, and provide customer support. Your data is stored on encrypted servers and never shared with third parties except where required by law or to process your transactions.
We are committed to transparency about data handling. This policy explains what information we collect, how long we keep it, what your rights are, and how you can contact us if you have privacy concerns. By opening a tdomino account, you accept these practices.
If you have questions about how we handle your data, contact our support team or reach out using the contact details at the end of this page.
What Data We Collect When You Use tdomino
We at tdomino collect several types of information. When you open an account, we collect your legal name, identification number (KTP for Indonesian residents, passport for others), email address, phone number, and date of birth. These details are required for identity verification and account opening. When you deposit or withdraw, we collect information about your payment method—your e-wallet account, bank account details, or QRIS payment confirmation. This information is necessary to process your financial transactions.
We also collect information about your use of tdomino. Our servers record your login time, IP address, device type, browser version, and the games or bets you access. We collect information about your deposits, withdrawals, wagers, and results. This data helps us detect fraud, prevent account abuse, and provide technical support if you experience issues. We also collect information from your communications with us—any email, SMS, or support ticket you send to our team.
How We Use Your Data on tdomino
We at tdomino use your data for several purposes. First, we use it to operate your account—to authenticate your login, store your balance, process your bets, and track your transaction history. Second, we use it for identity verification and compliance. When you open a tdomino account or deposit funds, we verify that you are the account holder and that your funds are not derived from illegal activity. This verification is required by Indonesian law and by our payment processors like e-wallet and mobile banking.
We also use your data for fraud prevention and account security. We analyze login patterns, deposit sources, withdrawal requests, and betting behavior to detect suspicious activity. If we notice unusual activity—such as a sudden spike in deposits followed by rapid payouts—we may flag your account for manual review to protect you and us from fraud and money-laundering. We use your data to provide customer support—to answer your questions, resolve disputes, and help you reset your password or recover your account.
Third-Party Data Processors and Our tdomino Partners
We at tdomino work with third-party service providers to run our platform. Our payment processors—including e-wallet partners and Indonesian banks—receive your payment data to complete deposits and withdrawals. These processors handle local payment transactions, online payment payments, and e-wallet virtual account transfers. Our hosting provider stores your data on encrypted servers. Our analytics provider tracks aggregate usage patterns to help us improve our platform. These processors are bound by contractual confidentiality agreements and may only use your data for the purposes we specify.
We do not sell your data to marketing companies or advertisers. We do not share your identity information with other gaming platforms. We may share anonymized, aggregated data—such as "5,000 tdomino players in Jakarta accessed slots last month"—for statistical purposes, but this data does not identify you personally.
Data Retention and Deletion on tdomino
We at tdomino keep your account data for as long as your account is active plus a retention period afterward. After you close your account, we keep your transaction history, identity information, and communications for seven years to comply with Indonesian law and to handle potential disputes or chargebacks. After seven years, we securely delete or anonymize your data.
You may request deletion of your account and associated data at any time by contacting our support team. We will close your account and delete your personal information within 30 days, except for data we are required by law to retain. Transaction histories related to deposits or withdrawals may be kept longer due to regulatory requirements, but your identity information will be anonymized.
We at tdomino protect your data with industry-standard encryption and access controls. Only authorized staff can access your information, and only to serve you or prevent fraud.
Cookies and Tracking on tdomino
We at tdomino use cookies—small files stored on your device—to remember your login information and maintain your session. Cookies allow you to stay logged into tdomino without re-entering your password on every page. Our cookies are encrypted and expire after a set time. If you disable cookies in your browser, you may not be able to access tdomino or some features may not work properly.
We may also use tracking pixels or similar technologies to measure how players interact with our platform. This helps us understand which games are popular in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, and where we can improve our service. This tracking is for internal analytics and does not track you across other websites.
Your Rights and How to Contact Us on tdomino
You have the right to access your personal data held by tdomino. Contact our support team to request a copy of your information. You have the right to correct inaccurate data—if your email or phone number has changed, update it in your account settings. You have the right to request deletion of your data subject to legal retention requirements. You also have the right to lodge a complaint with the Indonesian data protection authority if you believe we have mishandled your information.
We at tdomino take data security seriously. Our servers are encrypted, our staff access is restricted, and we monitor for unauthorized access. If we suffer a data breach, we will notify affected account holders within 72 hours. To exercise your rights or report a privacy concern, contact our support team via email or the contact form on our website. We will respond within 14 days.
Data Protection and International Transfers on tdomino
We at tdomino store your data on encrypted servers located in secure data centers. Some of our servers may be located outside Indonesia. By using tdomino, you consent to your data being transferred and stored internationally. We apply the same level of protection to your data regardless of location—all servers use encryption, access controls, and monitoring to prevent unauthorized access.
Our tdomino platform is subject to Indonesian law regarding data protection and privacy. If you have concerns about international data transfers, contact our support team before opening an account. We will inform you of the specific locations where your data is stored and answer any questions you have.
Policy Changes and Updates on tdomino
We may update this privacy policy from time to time. If we make material changes—such as changing how we use your data or sharing it with new third parties—we will notify you via email or by posting a prominent notice on tdomino. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of tdomino after a change is published means you accept the updated policy. If you do not accept the changes, you may close your account and request deletion of your data.