tdomino Account & Payment FAQ
Users of tdomino ask questions about opening and managing accounts, depositing and withdrawing funds, understanding game rules and markets, and keeping their account secure. This page answers the most common queries we receive from account holders across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
We at tdomino have compiled these answers to help you resolve basic account, payment, and game questions quickly. If you cannot find what you need here, our support team is available 24 hours via chat, email, and phone. For detailed legal and jurisdiction information, read our legal notice and terms and conditions
Browse the sections below by topic. Each accordion item opens to show the full answer. Questions about withdrawal delays, KYC verification, or payment method support are answered in detail. If you have a question not listed here, contact us directly and we will respond within one business hour during standard support hours.
Topics in this FAQ
- Account and registrationhow to open a tdomino account, multi-account policy, KYC verification documents, password recovery
- Payments and transactionsdeposit methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), withdrawal requests, processing times, deposit fees
- Games and marketsfootball and tournament coverage (Liga 1, Piala Indonesia, Champions League), live-dealer tables, slots, esports betting
- Account care and supportdata deletion, support ticket process, account security, two-factor authentication
Read the answers below grouped by topic. Click any question to expand the answer. If you need help beyond these topics, contact our support team.
Account and registration
No. We at tdomino permit only one account per person. Each account is linked to one legal identity verified during KYC. If we detect duplicate or secondary accounts under the same identity, we may suspend all related accounts and withhold balances pending investigation. This policy protects all users and complies with our verification standards. If you have lost access to an existing account or forgotten your password, contact our support team to recover it rather than opening a new one.
We at tdomino require a government-issued photo ID (Indonesian ID card, passport, or driver's license) and a proof of address issued within the last three months (utility bill, bank statement, or rental agreement). Upload clear photos of both documents during account opening. Our verification team reviews these within one business day. If documents are unclear or do not match the name on your account, we will request resubmission. Verification is mandatory before you can deposit or withdraw funds on tdomino.
To delete your account and personal data on tdomino, log in and navigate to Account Settings, then select "Close Account & Request Data Deletion". You will be asked to confirm your identity and any outstanding balance will be processed for withdrawal. Submit your request, and we will send you a confirmation email. We delete your personal data within 30 days of account closure, except where we are required to retain records for legal or regulatory reasons. Contact our support team if you need to verify the status of your deletion request.
Open a support ticket by clicking the chat icon in the tdomino app or website, or email [email protected]. Describe your issue in detail and include your username and the transaction ID (if payment-related). Our support team responds within one business hour during 08:00–20:00 Jakarta time, Monday to Sunday. For urgent account security issues outside business hours, email immediately and mark the subject "URGENT: Security Issue". We escalate urgent tickets to our on-call team within subject to verification.
Payments and transactions
We at tdomino do not charge deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the full amount goes to your tdomino wallet. When you withdraw, the full approved amount is sent to your chosen payment method without deduction. Your bank or e-wallet provider may charge their own fees—check with them if your balance is lower than expected after a transaction. We display any partner fees clearly at checkout before you confirm a payment.
We at tdomino review withdrawal requests within minutes during business hours (08:00–20:00 Jakarta time). Once approved, the funds are sent to your payment method within one business day. Bank transfers (mobile banking, local payment, online payment, e-wallet) may take an additional 2–4 hours to arrive depending on your bank. E-wallet payments (mobile banking, local payment, online payment, e-wallet, mobile banking) typically arrive within subject to verification. During public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may be delayed due to bank closures. Check your payment method's transaction history to confirm receipt.
Games and markets
We at tdomino cover Liga 1, Piala Indonesia, AFC Champions League, UEFA Champions League, Premier League, La Liga, Serie A, Bundesliga, and other major football competitions. We also offer live markets for MotoGP, badminton, and esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Markets update in real time during live events. Browse our Game Library to view all available markets and current odds. Markets are subject to availability in your region where our services are legally permitted.
Free bets and free spins on tdomino are promotional offers that may be awarded during account opening, deposit bonuses, or seasonal campaigns. Free bets can be used on selected football or live-dealer markets; free spins apply to eligible slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Check your Account > Promotions tab to see active offers and their terms. Each promotion carries wagering requirements—read the terms carefully before using a free bet or free spin to understand how winnings can be withdrawn.
Account care and support
Enable two-factor authentication (2FA) on tdomino by going to Account Settings > Security > Enable 2FA. Enter your phone number, and we will send a verification code via SMS. Enter the code to confirm. Once 2FA is active, you will receive a code each time you log in from a new device or attempt a withdrawal. This protects your account from unauthorized access even if someone knows your password. We recommend enabling 2FA immediately after opening your account.
Click "Forgot Password" on the tdomino login page. Enter your username or email address. We will send you a password reset link via email. Click the link, and you will be prompted to create a new password. The reset link expires after one hour for security. If you do not see the email, check your spam folder. If the link has expired or you cannot access your email, contact our support team and we will verify your identity before assisting with password recovery.